At Devereux, employees are heroes in every sense of the word, helping children, adolescents and adults with emotional, behavioral and cognitive differences lead more fulfilling and rewarding lives. These committed and compassionate individuals humbly dedicate themselves to serving – and inspiring – others. Lanell Williams – Devereux Pocono residential assistant manager/direct support professional – was recently highlighted and here is her Hero Q&A.
In your role, what are your main responsibilities?
As an assistant manager, I am readily available to help with anything and everything that contributes to the success of our residential home in Scotrun. I oversee day-to-day operations, which includes supporting my team to ensure the health and well-being of every individual is met. Leading by example is key to providing a safe, positive and supportive environment.
What is the most rewarding part of your job?
The most rewarding part of my job is knowing that every contribution, no matter how big or small, can make a difference in the lives of the individuals I serve. Being a leader has shown me the importance of working as a team to get through any obstacle. I am proud to be able to provide a great environment that feels like home for our individuals.
How has COVID-19 impacted your role?
How have you risen to this challenge?Having to rapidly adapt to change, as well as trying maintain a positive and efficient transition during COVID-19 has been challenging. I hold myself accountable for ensuring the safety of all staff and individuals under my care by providing physical, mental and emotional support. I also make sure we have the necessary equipment and supplies for Scotrun to properly and safely function. I help keep the program running smoothly by providing hands-on assistance in filling shifts, cleaning and sanitizing the facility, and offering staff training and support.
How do you demonstrate Servant Leadership principles on a daily basis?
I am dedicated to my role, and am aware of the example I set for others. I strive to provide a positive and supportive environment. Anything I can do to establish a structured setting allows both the individuals and staff under my care to achieve the best possible outcome. Communication is key when it comes to meeting our goals.
What is one thing your colleagues don’t know about you?I have a very artistic side – I love to sing and draw.
Why are you a Healthcare Hero?
I go above and beyond to provide outstanding care and services. I remain observant, respond quickly and take preventative measures to avoid challenging situations. I wear my heart on my sleeve and take pride in being able to make a difference. I trust my judgement, as well as the judgement of my co-workers, to make the best possible choice
Visit www.Devereux.org for more information.