Devereux Pennsylvania CIDDS Information System Specialist Donna Underwood is Today’s Honoree

At Devereux, employees are heroes in every sense of the word, helping children, adolescents and adults with emotional, behavioral and cognitive differences lead more fulfilling and rewarding lives. These committed and compassionate individuals humbly dedicate themselves to serving – and inspiring – others. Donna Underwood – Devereux Pennsylvania CIDDS information system specialist – was recently highlighted. 

What is the most rewarding part of your job?

When I am able to make someone’s job easier, or make an individual smile, because their technology is working. I enjoy fixing devices and showing my colleagues, and the youth in our care, how to use our various software. For example: explaining how to copy, paste, cut and undo content using shortcut keystrokes in Microsoft Word (e.g., CTRL-C = copy, CTRL-X = cut, CTRL-V = paste, CTRL-Z = undo).

How has COVID-19 impacted your role?

How have you risen to this challenge?In the beginning of the pandemic, when we were setting up the technology to support remote workers and learners, it was a challenge to make sure everyone had the equipment they needed and understand how to use that equipment properly. I wanted everyone to know they were not alone in the struggles they were facing, as many users were doing things with technology they never needed to do before in their roles, such as accessing the Devereux network remotely or using the organization’s intranet.

How do you demonstrate Servant Leadership principles on a daily basis?

My role is to serve the CIDDS center. If there is anything I can do to help out, I am willing to do it.

What is one thing your colleagues don’t know about you?

I officiate soccer at both youth and middle and high school levels.

Why are you a Healthcare Hero?

I don’t feel like a hero – I just do my best to serve our team members – and Devereux. I make sure our employees and the youth in our care understand the answers to their questions before I move on to something else. I believe it’s important to take the time to teach each person how to use the technology they are given. And I try my best to address their concerns and resolve their technology issues as quickly and efficiently as possible.

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