Devereux Georgia client and family advocate/risk manager Sophia Martin was recently highlighted as a Healthcare Hero.
In your role, what are your main responsibilities?
I have two primary roles at Devereux Georgia both are extremely important for the care and treatment of the individuals and families we serve. As client and family advocate, I listen to our individuals and families and help them resolve any issues or concerns they may have. My goal is to make sure our families are provided with the best customer experience possible, and ensure they are satisfied with the care their child or loved one receives. As risk manager, I am responsible for reviewing and tracking data for all grievances and incidents on campus, and making sure we report these issues to the proper agencies in a timely manner. My roles as risk manager and client and family advocate go hand-in-hand to ensure we create a safe and supportive environment for those in our care, and that we are in compliance with our funders and licensing agencies. In my role, I have the privilege of welcoming every new orientation class where I provide quality and risk management training to the new Devereux Georgia employees.
In addition, I serve as the liaison between Devereux Georgia and Cobb County Crimes Against Children, which means I am the main point of contact for our organization with local law enforcement.
Why are you a Healthcare Hero?
I make a difference because I bring a bright and positive disposition to our campus every day. I am a “glass-half-full” rather than “half-empty” kind of person. It is in challenging times we see a person’s true character and the impact they make in the lives of others. I think the real hero in any situation and/or event is the person who fulfills his/her role not just from a professional standpoint, but also does it with a servant’s heart. People on the Devereux Georgia campus know they can rely on me to always be fair and look out for the best interest of our individuals, families and staff. People know if you do what you do because it is a job, or if you are serving them without reservation and with purpose.
Visit www.Devereux.org for more information.