Devereux California Program Administrator Claudia Berumen is Today’s Honoree

At Devereux, employees are heroes in every sense of the word, helping children, adolescents and adults with emotional, behavioral and cognitive differences lead more fulfilling and rewarding lives. These committed and compassionate individuals humbly dedicate themselves to serving – and inspiring – others.

Claudia Berumen – Devereux California program administrator – was recently highlighted.

In your role, what are your main responsibilities?

I supervise the daily operations of our adult residential treatment program, and assist in the development of all phases of this program. I develop, implement and monitor our individuals’ treatment plans, and update their records; lead treatment planning meetings; manage our program budget; and communicate with the individuals we serve, as well as their families and/or legal guardians, funding agencies and social workers. In addition, I am responsible for the hiring, training, performance management and supervision of our program staff, and ensure compliance with all applicable laws and regulations.

What is the most rewarding part of your job?

I love my job – it’s all rewarding. I love interacting directly with the individuals we serve. I feel supported by my management team, and I feel there is always so much more to learn. While it can be challenging at times, it’s always worth the extra effort because, ultimately, a human life will directly benefit from the work we put in.

How has COVID-19 impacted your role? How have you risen to this challenge?

COVID-19 has impacted my role in a variety of ways. I stepped into the position of program administrator just as the virus was making itself known. I knew this would be a challenging environment to begin a new role with a lot of responsibility, but I believed my experience would be valuable in leading our supported living services (SLS) team through the pandemic. I have worked in SLS for nearly 10 years. At Devereux, I was previously an SLS program coordinator, as well as a personal attendant. I’ve been able to see the significant impact of our programs and services from a variety of roles. The health and safety of our adults is, and always has been, of the upmost importance. Being a program administrator has allowed me to step up to the challenge, use my experience and empower others to meet the “Devereux Family Standard” and care for the individuals we serve like we would our own families during this critical moment in history.

How do you demonstrate Servant Leadership principles on a daily basis?

I am 100 percent on board with Servant Leadership. For me, it feels almost natural to interact with others in this way. I believe this style of leadership boils down to the golden rule – treat others the way you want to be treated. I think each of these pillars is essential, but in my role, I especially focus on being a compassionate collaborator. I interact with a variety of people, from our individuals/families, to our staff and program coordinators, to our outside agencies (e.g., funders, landlords and vendors). I believe we can do all things with compassion, especially when it comes to resolving conflict and collaborating with others so everyone’s voices and opinions are heard.

What is one thing your colleagues don’t know about you?

My dad taught me how to change the oil in my car!

Why are you a Healthcare Hero?

I truly care. I care about our individuals. I care about my colleagues and our staff. I want to be here. I believe working with the adults we serve is an extraordinary part of my life’s work, and I feel fortunate to be able to work at Devereux.

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