For more than two decades, veteran hospitality expert Dan Sachs has helped establishing and emerging businesses use hospitality practices to strengthen employee morale, customer retention, and profits. In his new release, The Million Dollar Greeting: Today’s Best Practices for Profit, Customer Retention, and a Happy Workplace [September 2018], readers accompany Sachs as he travels across the United States and Canada, interviewing leaders from both large and small companies alike, including Ari Weinzweig (Zingerman’s Delicatessen), Rob Siefker (Zappos), Mike McDerment (FreshBooks), Richard Coraine (Union Square Hospitality Group), Mark Hoplamazian (Hyatt Hotels), Paul Spiegelman (BerylHealth), and many more.
Each of the companies featured is consistently profitable with its success directly tied to its exceptional customer service and its employees who rank their organization in the top tier of places to work in North America. The original words of the business owners, including their practices, are shared and analyzed by Sachs. Instructional takeaways are written for the business world as it exists today and with consideration for expected changes over the coming years.
About the Author
Dan Sachs is the president of Meerkat Restaurant Advisory, an A-list restaurant advisory group, and a professor of entrepreneurship, hospitality management, and service leadership at DePaul University. From 1999–2015, he owned the Bin36 restaurant group, where he developed and operated several wine-focused restaurants. He has worked with a variety of famous restaurateurs including Danny Meyer, Drew Nieporent, and Paul Bartolotta. He has an AB from Harvard College and a master’s degree from the Parisian culinary school École de Cuisine La Varenne. He lives in Chicago, IL.